Terms & Conditions | NYME Collagen

 woman-smiling-nyme-collagen-drink

NYME Nordic 2023 

  • Company Brand Name: NYME Nordic
  • Established: 2021(Norway)
  • UK telephone number: 02380 259900 Monday-Friday 08.30-17.00
  • UK address: The Byre, East Shalford Lane, Guildford, GU4 8AE
  • Official web address: 

About NYME Nordic:

We specialise in marine collagen drinks with 95% absorption.  Please read the "ABOUT US" section in the main menu.  Our UK offices opened January 2022 in Guildford, Surrey.  

Our couriers in the UK is Parcelforce, DHL and Royal Mail.  All pricing on our website, includes  taxes (VAT and customs).

  • Customer service: 02380 259900
  • Opening hours: 08.30-17.00 (Monday to Friday)

Introduction:  This purchase is regulated by the following standard sales conditions for consumer purchases of goods over the Internet. Consumer purchases over the internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act and the E-Commerce Act, and these laws give the consumer inalienable rights. The laws are available at www.lovdata.no. The terms of this agreement are not to be construed as limiting the statutory rights, but set out the parties' most important rights and obligations for trade.

 

  1. The agreement:  The agreement consists of these terms of sale, information provided in the payment solution and any specially agreed terms. In the event of any conflict between the information, what is specifically agreed between the parties will prevail, as long as it does not contravene mandatory legislation.

The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between businesses and consumers.

  1. The parties: The seller is:
  • NYME Nordic, The Byre, East Shalford Lane, Guildford, GU4 8AE
  • E-mail: contact@nymenordic.com
  • Phone number: 02380 259900

and is hereinafter referred to as the seller/seller. The buyer is the consumer who makes the order, and is hereinafter referred to as the buyer/buyer.

Price:  The stated price for the item and services is the total price the buyer must pay. This price includes all taxes and additional costs. Additional costs that the seller before the purchase has not informed about, the buyer shall not bear.

  1. Entering into an agreement:  The agreement is binding on both parties when the buyer has sent his order to the seller.

However, the agreement is not binding if there have been typing or typing errors in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realised or should have realised that such an error existed.

  1. Payment:  The seller can demand payment for the item from the time it is sent from the seller to the buyer. If the buyer uses a credit card or debit card when paying, the seller can reserve the purchase price on the card when ordering. The card will be charged the same day as the item is sent.
  1. Delivery:  Delivery has taken place when the buyer, or his representative, has taken over the item. If the delivery time is not stated in the order solution, the seller must deliver the item to the buyer without unnecessary delay and no later than 30 days after ordering from the customer. The item must be delivered to the buyer unless otherwise agreed between the parties.

The seller ensures delivery with Parcelforce/DHL and strives to send the item to the Buyer as soon as possible. Expected delivery time from order time to goods received is 2 days. When the package is sent from the Seller, the Buyer will receive an email with a tracking code so that the Buyer can follow the package. The seller can not be held responsible for delays at Parcelforce. 

If the buyer does not pick up his order at the post office or a postal delivery point within the pick-up deadline expires - after 14 days - the Seller receives the package in return. 

Buyer is responsible for providing the correct current address to Seller. The seller confirms the address stated by the buyer in the order confirmation sent immediately after the order is placed. 

  1. The risk for the goods:  The risk for the goods passes to the buyer when he, or his representative, has had the goods delivered in accordance with clause 6.
  2. Right of withdrawal:  Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase in accordance to the Right of Withdrawal Act.

The buyer must notify the seller of the use of the right of withdrawal within 14 days from the deadline begins to run. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or public holiday, the deadline is extended to the nearest working day.

The cancellation deadline is considered complied with if notification is sent before the expiry of the deadline. The buyer has the burden of proving that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).

begins to run:

  • When purchasing individual items, the cancellation period will run from the day after the item (s) is received.
  • If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
  • If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.

When using the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from notification of use of the right of withdrawal has been given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer will cover the return costs. The seller can not set a fee for the buyer's use of the right of withdrawal.

The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller was notified of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been returned.

  1. Delay and non-delivery - buyers' rights and deadline for reporting claims:  If the seller does not deliver the goods or delivers them too late according to the agreement between the parties, and this is not due to the buyer or conditions on the buyer's side, the buyer can according to the rules in Chapter 5 of the Consumer Purchase Act, depending on the circumstances withhold the purchase price, demand fulfilment, terminate the agreement and / or demand compensation from the seller.

In the event of a claim for default rights, the notification should, for evidentiary reasons, be in writing (eg e-mail).

Fulfilment: The buyer can maintain the purchase and demand fulfilment from the seller. However, the buyer can not demand fulfilment if there is an obstacle that the seller can not overcome, or if fulfilment will entail such a great inconvenience or cost for the seller that it is significantly disproportionate to the buyer's interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfilment.

The buyer loses his right to demand fulfilment if he or she waits unreasonably long to advance the claim.

Cancellation:  If the seller does not deliver the item at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional deadline for fulfilment. If the seller does not deliver the item within the additional deadline, the buyer can cancel the purchase.

However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive.

If the item is delivered after the additional deadline set by the consumer or after the time of delivery that was decisive for the conclusion of the agreement, the claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.

Compensation:  The buyer can claim compensation for a small loss as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control which could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.

  1. Defect in the item - the buyer's rights and complaint deadline:  If there is a defect in the item, the buyer must within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect. The buyer has always complained in time if it happens within 2 months. from the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint period is five years.

If the item has a defect and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, Chapter 6, withhold the purchase price, choose between correction and delivery, demand price reduction, demand termination of the agreement and  / the seller. Complaints to the seller should be made in writing.

Correction or re-delivery: The buyer can choose between claiming the defect or correcting the delivery of similar items. The seller may nevertheless oppose the buyer's claim if the implementation of the claim is impossible or the seller causes unreasonable costs. Correction or re-delivery must be made within a reasonable time. The seller is in principle not entitled to make more than two remedial attempts for the same defect.

Price reduction:  The buyer can demand a suitable price reduction if the item is not corrected or returned. This means that the ratio between reduced and agreed price corresponds to the ratio between the value of the item in defective and contractual condition. If there are special reasons for it, the price reduction can instead be set equal to the significance of the defect for the buyer.

Cancellation:  If the item has not been repaired or returned, the buyer can also cancel the purchase when the defect is not insignificant.

What to send back, or where?  Contact us first by e-mail (contact@nymenordic.com) or phone 02380259900 (09:00-17: 00 weekdays Monday-Friday) to get information about returning the package or refunding the purchase. 

When using the right of withdrawal, the Buyer must send the item back to the Seller in the original packaging together with a copy of the order confirmation. Well packed, the package and order confirmation are sent to:

NYME Collagen, The Byre, East Shalford Lane, Guildford, GU4 8AE

 

  1. The seller's rights in the event of the buyer's default:  If the buyer does not pay or fulfil the other obligations under the agreement or the law, and this is not due to the seller or conditions on the seller's side, the seller may, according to the rules in the Consumer Purchase Act return the item, demand fulfilment of the agreement, demand that the agreement be terminated and demand compensation from the buyer. The seller will also, depending on the circumstances, be able to claim interest in the event of late payment, collection fee and a reasonable fee for uncollected goods.

Fulfilment:  The seller can maintain the purchase and demand that the buyer pays the purchase price. If the item is not delivered, the seller loses his right if he waits unreasonably long to advance the claim.

Termination:  The seller may terminate the agreement if there is a significant default or other significant default on the part of the buyer. The seller can still not withdraw if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfilment and the buyer does not pay within this deadline, the seller can cancel the purchase.

Interest on late payment/collection fee:  If the buyer does not pay the purchase price in accordance with the agreement, the seller can demand interest on the purchase price in accordance with the Late Payment Interest Act. In the event of non-payment, the claim can, after prior notice, be sent to the Buyer can then be held liable for fees under the Debt Collection Act.

Fee for uncollected non-prepaid goods:  If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall cover a maximum of the seller's actual expenses for delivering the goods to the buyer. Such a fee can not be charged to buyers under 18 years of age.

  1. Warranty:  Warranty given by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A guarantee thus does not imply any restrictions on the buyer's right to a complaint and claims in the event of delay or defects pursuant to items 9 and 10.
  2. Personal data:  The person responsible for processing collected personal data is the seller. Unless the buyer agrees to something else, the seller may, in accordance with the Personal Data Act, only collect and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer's personal information will only be disclosed to others if it is necessary for the seller to implement the agreement with the buyer, or in statutory cases.
  3. Conflict resolution:  Termination of «fixed payments» and subscription: contact us by e-mail (contact@nymenordic.com) or telephone 02380259900. You can unsubscribe at any time. There is no lock-in period.  

The European Commission's complaints portal can also be used if you wish to lodge a complaint. This is especially relevant if you are a consumer residing in another EU country. The complaint is submitted here: http://ec.europa.eu/odr







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