Return Policy | NYME Collagen

NYME Collagen Return Policy (2023) for all collagen supplements, forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Return Policy at any time.

NYME Collagen Return Policy

Please check your item as soon as possible after receiving it. If you wish to return the item, please contact us via email ( and a member of our team will provide you with the next steps. You have 60 days to return your order under our 60 day return period policy, which starts on the day after you received the item. All items must be returned unused and in the original packaging.  Any security seals must be intact. It is the responsibility of the customer to ensure that the product arrives back to our returns address successfully. A refund can't be processed for goods that fail to arrive.

NYME Collagen offers a 60-day money back guarantee.  Therefore, NYME Collagen will provide a refund if the customer is unhappy with NYME Collagen.  However, you will have to contact us via email to request your refund.  Once we have received your request, we will start the refund process.  Please note that we expect you to notify us within 60 days of receiving NYME Collagen.

Our email address is:

Damaged or faulty items 

Please accept our apologies if you have received an item that is damaged or
faulty. Please contact us as quickly as
possible after discovering the fault or damage and we will advise what to do next. Our Returns Policy for faulty items upholds your statutory rights. 

Item not received 

In the rare event you do not receive your item, please get in touch by emailing a member of our team will be happy to help you. You must inform us within 21 days of receiving an email from us confirming your item has been dispatched.

Your statutory rights

Our Returns Policy does not affect your statutory rights. What to do to return your item to us.

Returning your item is simple.

  1. Contact us at with your information,
    including your order number, the item you are returning and the reason for
  2. We will then provide you with a unique returns authorisation number.
    Please write this number clearly on the outside of the box you are returning
    and send the box to:

NYME Collagen, The Byre, East Shalford Lane, Guildford, GU4 8AE

3. When posting, please obtain a proof of postage from the Post Office. Proof
of postage is free, and without it we may not be able to process your refund
or replacement in the rare event that your item is lost in transit. Any item
you have accepted and then returned is your responsibility until it reaches
our warehouse. Please therefore ensure that you send your item back to us
using a delivery service that insures you for the value of the goods. 

What we'll do next 

All products returned to us are checked by our Returns Department. If you are
entitled to a refund then we will refund the price of your item. Returns are usually
processed within 7 working days of receipt of a cancelled order, and at the latest
within 30 days of receipt. We will refund the original credit/debit card/PayPal
account used to purchase the item. 

Return of replacement goods 

If an item you ordered was found to be faulty and we replaced it, you have the
right to cancel your order in respect of the replacement product within 7 working
days starting on the day after you received the replacement item and receive a

Cost of returning items 

Please note we will not refund postage for items found to be in good working


If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. Please contact us: and we will seek to resolve your issue ASAP.

Please remember that we will do everything we can to assist you. 


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